Since founding the business in 2016 we have seen all kinds of questions. These ones come up the most. We have also used the experience to build a set of solutions that meet our customers needs. Two of the hottest Q’s right now? Speed of support: we answer the phone in under 90 seconds, no voicemails, no callbacks. Protecting your business: we provide a complete cyber risk solution as a minimum standard.
If you are on one of our support packages you will have access to:
It is provided at no extra charge for our clients, unlimited tickets with 3 support options:
*Server/service, network, and security maintenance & monitoring is conducted 24×7 for all three options. Never fear, our team is working behind the scenes to keep your stuff running even if the call centre is taking a nap
Other common questions
Absolutely, that is a basic part of doing business, we have a robust cyber risk management platform built into all of support plans. What some companies charge extra for or only include on the most expensive plans we deliver to every client on a support plan.
Our average customer invests $2000 per month with us. To get you a more accurate price we will need to look at:
It is a fundamental part of our business model that we always build out a share documentation platform that stores the passwords, account info, network details, etc. for our clients. You will have “break in case of emergency” access to this at anytime.
Our prices are in-line with the industry average. I think it stands to reason that all IT providers in your area are subject to the same market forces, the same vendors, the same average wages. You will find that there is always a trade-off; underinvesting in cyber risk management is a very common one.
These concerns all come down to a simple lack of investment in the people, technology, and processes required to run a professional IT co. No one is making a fortune in our industry (except the tech giants).
The cloud is just someone else’s server that you rent and connect to remotely over the internet. That is an oversimplification but the best way to put it without getting technical. If you still believe, post-pandemic, that the best solution for a small business is to horde servers in some dusty closet at the office, you are probably a fit for another provider. We will be happy to help you find one!
First, set up a meeting with the 3 of us including the owner/CEO/etc. and we can do the work for you. Our goal is to support our client in their role, so if that involves making you look good, happy to help!
If you are not ready to meet yet, consider helping them look at the cost of investment in this perspective:
Need a speedy response